Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCCS607D Mapping and Delivery Guide
Coordinate in-service assessment and response to address client needs

Version 1.0
Issue Date: April 2024


Qualification -
Unit of Competency CHCCS607D - Coordinate in-service assessment and response to address client needs
Description This unit describes the knowledge and skills required to coordinate programs to ensure that individual needs of clients are met within parameters of one service
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application This unit may apply in a range of community service contexts
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify program requirements for individual clients
  • Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients
  • Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group
  • Provide appropriate support to staff to implement the organisation's accepted client service practices
  • Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel
  • Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs
  • Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients
       
Element: Coordinate program delivery to ensure client needs are addressed
  • Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff
  • Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them
  • Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation
  • Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available
  • Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services
       
Element: Coordinate the evaluation of client service delivery
  • Develop and implement routine procedures to check that allocated service delivery continues to match client requirements
  • Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs
  • Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is most appropriately assessed in the workplace or in a simulated workplace setting under the normal range of workplace conditions

Assessment may take place on one or more occasions but must include a number of clients with particular needs

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment include access to relevant workplace or simulated realistic workplace setting where assessment may take place

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace
e.g. testimonials from clients and colleagues

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Legislative requirements and provisions relevant to area of service delivery

Program development and evaluation

Effective operation of networks

Indicators of health and other complex issues outside of immediate area of client service delivery

Accepted practices for delivery of services to particular clients in work area

Issues affecting particular client groups including:

income/economic

health

social

community support and interaction

education and training

employment

Essential skills:

It is critical that the candidate demonstrate the ability to:

Administer organisations' testing instruments to assess client needs

Select appropriate services from a range of services provided by the organisation in the broader community to match client needs

Develop and maintain appropriate networks

Provide referrals to relevant organisations or providers of specialist services based on assessment of client needs

Demonstrate application of skills in:

coordination of work teams

client service delivery

analysis of complex information

decision-making under pressure

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Use and coordinate the use of relevant information technology effectively in line with occupational health and safety (OHS) guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients include:

Individual members of the public

Referred or self referred

People with specific needs seeking access to services

Family members and significant others

Carers

Language and interpersonal skills include:

Means for communicating with people with disabilities or where English is not the first language

Means for communication with people in particular communities

Communication with different age and gender groups

Client services include:

Income, financial and community support services

Employment services

Access to recreation services

Care and support services

Transport and communication services

Clients with particular needs may include:

A combinations of health, social , economic and personal factors

Information collection mechanisms include:

Interviews with clients, family, significant others and carers

Questionaries

Applications and other forms

Case documentation

Classification tools

Networks include:

Specialist providers in the community services and health areas including health assessments

Specialist services to assist communication with client and identification of their needs

Providers of any of the identified client services required by clients of the organisation

Feedback may be from:

Client questionnaires and surveys

Experts and specialist providers

The community

Funding or regulatory bodies

Organisation review

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Put in place procedures to promote consistency and adherence to organisation standards when dealing with clients 
Implement programs to promote staff use of appropriate language and interpersonal skills with a diverse client group 
Provide appropriate support to staff to implement the organisation's accepted client service practices 
Develop and implement strategies and mechanisms to ensure that all relevant client information is collected, maintained, stored and accessible to relevant personnel 
Put in place procedures to ensure staff have access to additional specialist information and assistance when assessing client needs 
Put in place procedures to ensure staff have ready access to up to date and relevant information about the range of services available to clients 
Put in place mechanisms to ensure client services delivered from within and outside the organisation can be identified by staff 
Develop organisation procedures to ensure clients will be provided with timely, accurate and relevant information about the services available to them 
Establish and maintain relevant networks, to ensure appropriate referral of clients to services from within and outside the organisation 
Put in place procedures to ensure that decisions about targeting client services is based on up to date information about clients and services available 
Put in place procedures to ensure that referrals to specialist services are based on matching of the assessment of client needs and availability of services 
Develop and implement routine procedures to check that allocated service delivery continues to match client requirements 
Develop and implement procedures to monitor and address changes in circumstances, environmental factors or urgency of client needs 
Put in place procedures to collect and evaluate feedback on the adequacy of client service delivery in meeting needs 

Forms

Assessment Cover Sheet

CHCCS607D - Coordinate in-service assessment and response to address client needs
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCCS607D - Coordinate in-service assessment and response to address client needs

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: